Support

Contact Channels

What We Can Help With

• check_circle Payment confirmations and receipts
• check_circle Membership access issues (links, invites, onboarding)
• check_circle Event scheduling and rescheduling requests
• check_circle Download/access problems for resources
• check_circle Updating your profile details
• check_circle Reporting misconduct or scams in the community
• check_circle Feedback and feature requests

What We Cannot Do

• cancel Execute trades or move money for you
• cancel Guarantee returns or "recover losses"
• cancel Provide legal or tax representation
• cancel Provide account password recovery for third-party platforms (brokerages, banks)

How to Get Faster Help

When you contact support, include:

• Your full name
• The email/phone used for purchase
• Plan name (if applicable)
• Screenshot of the error (if any)
• Payment reference code (for billing issues)
• A short description of what you expected vs what happened

Resolution Standards

We prioritize:

• Access and billing issues
• Time-sensitive session scheduling
• Content/resource issues
• General questions

We respond as soon as possible during business hours. Complex issues may require follow-up questions or third-party verification.